Satisfaction Guarantee
Our Satisfaction Guarantee
At Brand Hive Studio, your satisfaction is our top priority. We are committed to delivering high-quality digital solutions that help your business grow and succeed. That’s why we offer our 100% Satisfaction Guarantee:-
Transparent Communication: From concept to completion, we keep you in the loop every step of the way.
Unlimited Revisions (within scope): We won’t stop until you’re happy. Reasonable revisions are included to ensure your vision comes to life.
On-Time Delivery: We respect your deadlines. If we ever fall short without justified cause, we’ll offer compensation through discounts or additional services.
Money-Back Promise: If we fail to deliver the agreed-upon results due to our shortcomings, we offer a partial or full refund depending on the project stage and situation.
We stand by the quality of our work. If you’re not satisfied, we’ll make it right. That’s the Brand Hive Studio Promise.
Satisfaction Guarantee Claim Process
At Brand Hive Studio, we believe in building trust through transparency and results. Every client has the right to raise a Satisfaction Guarantee Claim by emailing us at [email protected]. Please include:
A clear description of your concern or grievance.
Details of the service utilized.
Your order ID or project reference number.
Upon receiving your claim, our team will promptly review the issue. If we find that the concern is genuine and the problem stems from a delay, miscommunication, or performance gap within the operational scope of Brand Hive Studio, we will take immediate corrective action to resolve it. This policy covers services that fall under our core offerings, such as:
Website design & development.
SEO and performance marketing.
Branding and digital strategy.
Content marketing and social media management.
We do not cover delays or issues caused by factors outside our control, such as third-party platform outages, incomplete client inputs, or unforeseen external dependencies.